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Services

Six service lines. Each delivered as a managed service.

Every line comes with defined scope, service levels, and a tier that fits — from ad-hoc tasks to a dedicated full-time team. Group brands and external clients are held to the same standard.

Finance & bookkeeping supportCustomer supportSales & lead supportBack-office & adminTechnical & operations supportVirtual assistance
01

Finance & bookkeeping support

Keep the books accurate and the month-end on time, without a full finance team.

For businesses without a full finance team.
What it covers
Invoicing
Accounts payable & receivable
Bank reconciliation
Expense processing
Management-report preparation
Discuss this service
02

Customer support

Responsive first-line cover across the channels your customers actually use.

For software and service firms needing coverage.
What it covers
Inbound phone, email & chat
Ticket handling
First-line resolution
Escalation to your team
Coverage across hours
Discuss this service
03

Sales & lead support

Free your sellers to sell while we handle the research, admin, and follow-up.

For growth-stage businesses scaling sales.
What it covers
Lead research
CRM management
Appointment setting
Sales administration
Pipeline hygiene
Discuss this service
04

Back-office & admin

Clear the volume admin that piles up — processed accurately, to a defined standard.

For any business with volume admin.
What it covers
Data entry
Document processing
Onboarding administration
Compliance paperwork
Records management
Discuss this service
05

Technical & operations support

Keep tools, systems, and infrastructure running with a dependable support layer.

For tech-enabled businesses.
What it covers
IT helpdesk
Systems administration
Infrastructure monitoring
Tooling support
Routine maintenance
Discuss this service
06

Virtual assistance

Executive and team support that keeps the diary, the inbox, and the day in order.

For founders and small teams.
What it covers
Executive & team support
Diary management
Inbox management
Coordination
Travel & scheduling
Discuss this service
The basics

What is a managed outsourcing service?

A managed outsourcing service hands a defined area of work to one provider that supplies the trained people, the documented processes, and the supporting systems to run it — and stays accountable for the result. Unlike hiring a freelancer or a single virtual assistant, the provider manages quality, cover, and supervision for you. OutDesk delivers six lines this way — finance, customer support, sales support, back-office admin, technical operations, and virtual assistance — under one contract and one standard.

OutDesk vs hiring in-house
 Hiring in-houseOutDesk
Time to startWeeks to months to recruit and onboardScoped and staffed from an established team
Cost modelSalary, NI, pension, software, managementOne managed fee — task, retainer, or dedicated
ScalingHire or make redundant to flexScale capacity up or down as work moves
Quality & coverSingle point of failure; holiday gapsDocumented processes, supervision, continuity
CommitmentPermanent headcount and liabilityNo permanent headcount to carry

Not sure which lines you need?

Book a call and we'll map your operations, recommend the right lines and tier, and give you a tailored quote.